Choose your phone setup
Select how you want customers to reach your salon through GlamDesk. Each option shows exactly how calls flow through the system.
Customer Calls
GlamDesk Number
GlamDesk
Handles Call
Direct and simple: customers call your GlamDesk number and our virtual agent answers — booking the appointment, taking a message, or handing off via text as needed.
Benefits
- Most straightforward setup
- Fewer issues with routing and troubleshooting
- Instant setup — start receiving calls immediately
Requirements
- You must setup your Google Business Profile and website to display your GlamDesk number
Customer calls
Your Main Number
You forward to
GlamDesk
GlamDesk
Handles Call
Your 2nd Line
Rings Physical Phones
Keep your existing number. It forwards to GlamDesk, which can then forward to your second line.
Benefits
- Customers continue calling the same number
- GlamDesk handles all incoming calls seamlessly
Requirements
- You must setup call forwarding with your current phone provider
- You must provide a second phone number (no extensions) for GlamDesk to forward calls to
- You must contact your carrier about potential limitations or fees
Customer Calls
Your Main Number
After Hours
Or after a certain number of rings
Forwards to
Your GlamDesk #
GlamDesk
Handles Call
Your phone system connects the call to your GlamDesk number, handling voicemails, and call recovery text messages.
Benefits
- Keep your current call flow during business hours
- GlamDesk handles voicemails and after-hours calls
Requirements
- Your phone provider must support conditional forwarding (busy, no-answer, or time-based)
- You must configure your system to forward to your GlamDesk number
- You must contact your carrier about potential limitations or fees
Ready to set up your phone system?
During your onboarding call, have your phone numbers ready and we'll help you configure everything.